Returns, refunds and cancellations

If you are not satisfied with any Nothing Nasty product, or had a problem with your delivery, we ask you to contact us as soon as possible. We always like to know what went wrong, and if we can fix it, we will!

You are entitled to cancel your order with us within 7 days of receiving your products. Please do so in writing, and refer to the more detailed information below.

If you do return products to us, and all the conditions below are fulfilled, we will refund you within 30 days. We do not refund delivery charges. Please note that we will only refund unopened and unused products.

If you find any of the information below hard to understand or boring to read, please do call us - we would be happy to advise you on what to do!

Please note that if you are shopping with us from abroad, you should know that by shopping with us, you agree to be bound by UK laws at all times.

Here are your rights according to the Distance Selling Regulations:

Under the Consumer Protection (Distance Selling) Regulations 2000 ("the Regulations"), UK customers have the right to cancel an order placed with us within 7 (seven) working days of receipt of the goods. This does not include items that have been personalised or made to your specifications; video recordings, food or other items that you have unsealed; or cost of carriage. The Regulations are designed to protect consumers when buying products by mail order or over the internet as opposed to in person in a shop.

To cancel an order under the Regulations you must notify us in writing by first-class post, fax, or e-mail, quoting your name, address and contact telephone number. Our Company Details and address for postal notification of cancellation, any written complaints or enquiries and for returning goods is:

Nothing Nasty

Proprietor: Elin Ross Pedersen

Address:

Suite 2, 96 Monnow Street, Monmouth NP25 3EQ

Telephone:

0845 450 8982 or +44 (1) 1600 888 165

Email: info@nothingnasty.com

The effect of the Regulations is to allow a UK customer to withdraw from the contract as if it had not been made. However, there are certain important conditions and limitations. Please read them carefully. These are:

1. Cancellation must be in writing, by first class post, fax, or e-mail. A telephone call is not sufficient.

2. You must return the goods to us AT YOUR EXPENSE (including all packaging, product boxes, etc.) unopened and in exactly the same condition in which the goods were supplied to you. This means that you must not destroy or dispose of the packaging in which the goods are supplied until you know that you do not intend to return the goods.

3. Please note that proof of posting is NOT proof of receipt. You are liable for the goods until they are delivered to us, and we will not reimburse you until the goods are returned to us in good (fit for resale) condition. We strongly advise you to use a recorded and tracked delivery service for this purpose in order to be sure that any goods returned are delivered safely to us.

4. If goods returned to us have been damaged in transit, we will not refund any money. If we reasonable believe the goods to have been opened, we will not refund any money. We will tell you this in writing by letter, fax, or e-mail. The goods will then be kept at our premises for 90 days from the date of that written notice, after which time we will dispose of them without any further notice to you. You may collect the goods from us before the expiry of the 90-day period, if you wish, or you may pay us to return them to you as long as you tell us in writing before the expiry of the 90-day period.

ANY GOODS RETURNED TO US ARE NOT OUR RESPONSIBILITY UNTIL DELIVERED TO OUR WAREHOUSE. WE ACCEPT NO LIABILITY FOR DAMAGE IN TRANSIT.

We therefore recommend that you use the Royal Mail Recorded or Special Delivery service to return goods to us well wrapped. Please contact us to discuss a return BEFORE you send anything.

These conditions do not affect your statutory rights.