Frequently Asked Questions
Can you offer samples or smaller sizes?
Yes, we offer sample/travel sizes of all our bottled products. These are considerably cheaper and allow you to test our products without investing too much. These are also glass bottles and can be refilled, so you can reuse them for travelling over and over again. Just visit the individual product pages on our website to choose your size.
Are your bottles and jars plastic or glass? All our jars and bottles are made from glass. This eliminates concerns of phthalates leaching from plastic bottles.
Do you have any shops in the US?
No – for insurance and legal reasons we are currently only selling to US customers via the website. We will inform you if this changes.
Do you deliver to the US, Canada, Europe, Rest of the World?
Yes, we do. Just choose your delivery country at the checkout.
My shipment is late; can you please track the parcel?
We are unable to track your parcels. We use the UK Mail untracked service as it is so much cheaper, and we can therefore pass the costs onto you. We have not had any parcels go missing, even when posting all over the world, so it is working well. Should there be a delay, please wait a little. Sometimes public holidays, adverse weather or similar events can delay the parcel a little. If you have not received it within 15 working days, please do let us know. If you would rather pay a little more for a tracked service, do let us know, and we will arrange this for you.
Is your website safe?
Yes, we use Paypal to process your payments, which means we do not receive any of your card details. Paypal is on of the highest rated and safest of the online payment methods. Paypal accepts all common credit cards, and some not so common ones. We are also very careful with your personal information, and we never sell our contact list to anyone.
I live outside the UK, and I want to know what your products will cost in my own currency?
Because of constant currency fluctuations, we cannot give a hard and fast answer, but you can check what our products cost in your own currency by logging on to: www.xe/com/ucc This free to use and automatic currency converter will tell you what things are costing, and their rates are updated hourly. Your own bank may add a certain percentage onto this conversion. You can find out how much by contacting your own bank.
Can I use the body moisturiser on the face?
Yes, all our products can be used freely. We find it works best if you use products that have been created for a particular area on a similar type skin somewhere else: i.e. use the body moisturiser on the face, and the hand cream on your feet, lips etc. We have also been told our lipbalm keeps the cuticles supple and smooth. I use my lipbalm as an emergency moisturiser, so if my legs feel dry and itchy during the day, I just slap some on!
What oils is your castile soap made from?
Our castile soap is made from coconut oil, palm kernel oil and sunflower oil (all organic).
Do you do gift wrapping?
Yes, we do by request. Just email us to let us know, and we will wrap the present in beautiful tissue paper and leave out the billing information. We can also write a little note for you. We charge £3.00 for this service.
Return to see our lovingly handmade range of natural skin care products.